Eversys Enigma E’4s Super Traditional Espresso Machine

Description

Goods manufactured by Eversys are guaranteed to be free of defects in workmanship and material when leaving the factory. Eversys’ warranty obligations and Buyer’s sole remedy for the Goods shall be limited to the replacement of any part of the Goods, in which case such part shall be new or equivalent to new in performance. The Warranty is valid:

• if the machine is connected to Eversys Telemetry and online: for a period of twenty-four (24) months from the date of delivery or date of installation if registered on Eversys Telemetry or 100’000 products per group head (whichever comes first);
• if the machine is not connected to Eversys Telemetry and offline: for a period of twelve (12) months from the date of delivery or date of installation if registered on Eversys Telemetry or 50,000 products per group head (whichever comes first).

Eversys will replace at its discretion part or all of the Good not conforming to this warranty. Eversys’ responsibility under this warranty is limited to the replacement of defective parts and not to wear and tear parts and maintenance products.

Furthermore, the warranty is not provided if:

1. the instructions on how to handle, install or operate the machines or spare parts are disregarded;
2. the Goods have been disassembled or modified or repaired with non-original components by a person and/or company not approved by Eversys;
3. the Goods have been utilised for an application for which they were not intended to be used;
4. installation and regular maintenance have not been done properly and in due time, nor conducted by a person and/or company duly approved by Eversys;
5. water quality does not correspond to Eversys’ recommendations.

Each spare part manufactured by Eversys is guaranteed to be free of defects in workmanship and material when leaving the factory for a period of twelve (12) months from date of shipment.

Each refurbished part manufactured by Eversys is guaranteed to be free of defects in workmanship and material when leaving the factory for a period of six (6) months from date of shipment.

The transmission of machine data at the end of the installation wizard enables the activation of the 24-months warranty. Without this sharing of information, Eversys cannot validate the date of installation and therefore the activation of the warranty. The warranty start date will then be the date from which the machine leaves Eversys factory. Two procedures are now available:

1. Semi-automated for machines not connected to Telemetry. Follow the instructions noted at the end of the installation wizard “Save the machine data to an USB stick and send it to [email protected]”.
2. 100% automated for machines connected to Telemetry. The machine automatically transmits the information to Eversys S.A.. It is not necessary to resend the data to [email protected].

In order to be able to make a warranty claim, the Buyer have to choose between the two options above. Further an official Eversys RMA Form needs to be filled and sent to Eversys to initiate any warranty claim. After confirmation from Eversys, the Buyer, at its own costs, needs to send back to Eversys the broken part within ninety (90) days of making the RMA claim. Unless otherwise and mutually agreed. If the part is not returned at all or within ninety (90) days, the RMA warranty claim will be rejected. Eversys retains the right to judge if warranty is granted or not. If warranty is granted, Eversys offers a credit note on the amount of the claimed part. If the warranty is not granted, the customer can order a replacement part at its own cost.

All the RMA instructions can be found on the Eversys e’Support website: https://support.eversys.com/hc/

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options.

You can view our shipping policy here.

Returns/Refunds/Damages

All sales are final, with the following exceptions:
Please inspect your order upon reception and contact us immediately if the item is:

• Defective
• Damaged
• Received the wrong item

Please get in touch if you have questions or concerns about your specific item. [email protected]

Damages: Please inspect your package when you receive it from the shipper. If you notice any damage from shipping, please call us at 302-318-1144 or email [email protected] to report the damage and DO NOT USE the machine. You must contact us within 5 business days.

You can view our return policy here.

Product Specifications

Documents

Spec Sheet

Installation Manual

Warranty