Gaggia Concetto EVO Duo Superautomatic Coffee Machine

Description

The high performance and intuitive interface of the Concetto Evo Duo ensures the highest efficiency in any environments, making it the perfect brewer for the foodservice market demanding customers. The removable and washable brewing unit, the high capacity of the coffee containers, 4.4 lb each, and of the grounds drawer, and the possibility to brew coffee and dispense milk, hot water and steam all at the same time make the Concetto Evo Duo a top player in the market.

Features

1 Year Parts & Labor

All new Gaggia Espresso Machines and Grinders are covered by a one-year parts and labor warranty. This warranty does not cover the cost of any shipping and handling fees or packaging required to safely deliver the product to our service center. Should you require replacement parts, repair or refurbishment services, please reach out to our customer service representatives at 302-318-1144 or by submitting a support ticket.

What the Warranty does not cover:

• Alteration, modification or disassembly of the Product
• The Product being used in a way for which it was not designed or in a manner contrary to the instructions provided with the Product (including in respect of maintenance of the Product)
• Abuse, misuse, negligence, willful damage neglect or vandalism
• Corrosion from environmental conditions or chemical treatments
• Fire, accident or theft
• external sources, including but not limited to blown fuses, power failure, faulty installation
• Natural disasters, or other ‘acts of God’, including but not limited to damage from flooding, drought, lightning, hurricanes, hail, windstorms, earthquakes, tornadoes, gales, cyclones or other causes beyond the control of Franke
• Normal wear and tear
• Maintenance or repair performed by unauthorized persons and/or use of spare parts that are not genuine
• When the Customer cannot provide documentation evidencing date of purchase of the Product
• Incidental, indirect or consequential loss or damage including loss of or damage to property, injury to, illness or death of, any person in connection with a Product & failure or defect
• Product removal or re-installation costs, visits and calls of specialized technicians and costs borne by the Customer due to the unavailability and/or non-use of the Product.
• Scratching, denting, rusting, spotting, discoloration or tampering with the Product. Any imperfections in the finishes or in the natural materials used should not be considered as faults but a typical characteristic of these crafted products

• Maintenance or repair performed by unauthorized persons and/or use of spare parts that are not genuine 

Installation Policy

When purchasing commercial equipment through Gaggia USA that requires professional installation, all manufacturers’ recommendations for proper installation must be followed. In the event that the manufacturer’s guidelines are not followed, the product warranty will be void. Please refer to the installation section of your machine for the specifics of what you must have ready. Always consult with your plumber or contractor, as well as your code enforcement officer, to ensure the installation process goes smoothly.

In the event that installation is not covered in the purchase of an item, the customer will be responsible for paying for the factory-authorized installer. If the install time needs to be changed, Gaggia USA must be contacted at least 24 hours in advance to avoid a cancellation penalty. If the installer arrives at the location of installation and the customer is not ready, the customer may be charged an hourly rate, including travel time for additional work needed, or installation may not be completed.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options.

You can view our shipping policy here.

Returns/Refunds/Damages

All sales are final, with the following exceptions:
Please inspect your order upon reception and contact us immediately if the item is:

• Defective
• Damaged
• Received the wrong item

Please get in touch if you have questions or concerns about your specific item. [email protected]

Damages: Please inspect your package when you receive it from the shipper. If you notice any damage from shipping, please call us at 302-318-1144 or email [email protected] to report the damage and DO NOT USE the machine. You must contact us within 5 business days.

You can view our return policy here.

Product Specifications

Category	Specification
Technical Specifications
Dimensions (W x H x D)	16.2 x 28.4 x 21.5 in
Dimensions with NSF/ANSI 4 legs (W x H x D)	16.2 x 31.3 x 21.5 in
Weight	130 lb
Voltage	208 V / 60 Hz
Plug	NEMA 6-20P
Maximum absorbed power	3250 W
Water Specifications
Water/steam boiler capacity	1.7 L
Coffee boiler capacity	0.4 L
Water Connections
Standard water supply	Water supply
Optional water supply	Pump/independent water tank kit
Water connection	3/4” (1-8 bar)
Capacity & Other Specifications
Coffee beans container capacity	2 x 4.4 lb
Waste bin drawer capacity	100 drinks
Grinder with 64 mm stainless steel blades	2
Brewing group	9/14 g
Espresso brewing pressure	9 bar
Number of programmable direct selections	12
Performances (Cups Per Hour)
Hot water (5 oz)	400 cups
Espresso (1 oz)	150 cups
Cappuccino (12 oz)	60 cups
Cappuccino (16 oz)	52 cups

Documents

Brochure